CNAM API for Call Centers

Identify incoming callers instantly. Improve agent efficiency, reduce handle time, and deliver personalized customer experiences with real-time caller ID lookup.

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Why Call Centers Use CNAM API

Modern call centers need to identify callers before agents pick up. CNAM lookup gives your team the edge they need to deliver exceptional service.

👤

Personalized Greetings

Greet callers by name from the first ring. "Hello Mr. Johnson" builds instant rapport and shows customers you value their time.

⚡

Faster Handle Time

Auto-populate CRM records before the call connects. Agents spend less time asking "Can I have your name?" and more time solving problems.

🔀

Smart Call Routing

Route VIP customers to senior agents, known spam to voicemail, and new prospects to sales. Make routing decisions based on caller identity.

🛡️

Fraud Protection

Flag calls with spoofed or suspicious CNAM data. Protect your agents from social engineering attacks and your customers from fraud.

Easy Integration with Your Call Center Platform

Our API works with the tools you already use:

  • Twilio - Add CNAM enrichment to your Twilio Voice webhooks
  • Five9 - Enhance screen pops with real-time caller data
  • Genesys Cloud - Integrate via data actions for intelligent routing
  • NICE inContact - Power your IVR with caller identification
  • Custom Solutions - RESTful API works with any platform
Quick API Example
# Request
curl -X POST https://api-service.verirouteintel.io/api/v1/cnam \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"phone_number": "18005551234"}'

# Response (< 200ms)
{
  "data": {
    "cnam": "GOLF STIX",
    "number": "18005551234"
  },
  "errors": []
}

Call Center Pricing

Pay only for what you use. No monthly minimums, no long-term contracts.

Standard

$0.006
per lookup

No monthly minimums
Pay only for what you use

Enterprise

Custom
pricing

High-volume plans
Dedicated support & SLA

Start Free - No Credit Card Required

Frequently Asked Questions

How does CNAM API improve call center operations?

CNAM API enables call centers to instantly identify incoming callers before agents answer. This allows for personalized greetings, automatic CRM lookup, intelligent call routing based on caller identity, and reduced average handle time.

Can CNAM API integrate with my call center software?

Yes, our RESTful API integrates with all major call center platforms including Twilio, Five9, Genesys, NICE inContact, and Talkdesk. Response times under 200ms make it suitable for real-time call routing.

How accurate is the caller identification?

Our CNAM API provides 99%+ accuracy for US phone numbers, sourced from authoritative telecom databases with real-time updates.